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Job Responsibilities: 1. Review complex PCBs Gerber files, and DFM support to the customer 2. Technical seminars and training to the customers 3. Spec summaries for end customers and release for factory’s actions 4. Technology support to sales team 5. Complaint handling, 8D report confirmation and follow-up 6. Customer and Factory visiting, quality situation evaluation and follow-up 7. EQ handle and optimization Job Requirements: 1. 3 year experience in well-known PCB factory’s pre-production engineering department 2. Be familiar with PCB manufacturing process, and with complaint handling experience is preferred 3. Be familiar with usual IPC standards, UL, APQP, PPAP, SPC, and CAM350/GENESIS2000. 4. Preferred to know FPC designs and manufacturing process. 5. Good written and verbal English. 6. Team working 【核心職責(zé)】 1. 主導(dǎo)客戶質(zhì)量投訴處理，閉環(huán)管理8D報告確認(rèn)與改進跟蹤 2. 開展客戶與工廠雙向?qū)徍?，實施質(zhì)量體系評估與改善跟進 3. 主導(dǎo)體系文件和環(huán)境法規(guī)相關(guān)要求的客戶支持 4. 定期質(zhì)量會議 5. 系統(tǒng)數(shù)據(jù)維護 【任職要求】： 1. 3年以上知名PCB企業(yè)客服經(jīng)驗，熟悉PCB全制程工藝 2. 熟練掌握IPC標(biāo)準(zhǔn)體系，具備UL/APQP/PPAP/SPC等基礎(chǔ)知識 3. 精通CAM350/GENESIS2000工程工具，具備客訴處理經(jīng)驗者優(yōu)先 4. 掌握FPC設(shè)計及制造工藝者優(yōu)先 5. 具備全英文技術(shù)溝通能力（書面 口語） 軟性素質(zhì)： ? 具備技術(shù)布道者的專業(yè)影響力與客戶溝通能力 ? 擅長跨團隊協(xié)同，能有效銜接客戶需求與工廠制造 ? 具備系統(tǒng)性質(zhì)量問題分析能力和閉環(huán)解決能力