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Job Responsibilities
61 Partner with business commercial operation team and central marketing team to translate business strategies into a prioritized annual digital/IT roadmap and budget.
61 Own the ITPM and ITBA accountability for business initiatives, from requirements collection through delivery, ensuring the delivery team (back-end commercial, D2C mini-programs, e-commerce integrations, CRM, marketing automation, data analytics, etc.) delivers as one.
61 Elicit and document business requirements (user stories, epics, process maps) and translate them into technical specifications for global product teams or local vendors.
61 Manage the project portfolio: scope, schedule, budget, risk, vendors and change management; report status and benefits realization to local leadership and global IT governance.
61 Ensure solutions comply with quality, compliance, security, privacy and regulatory standards.
61 Drive adoption through training, hyper-care and continuous-improvement loops; monitor NPS, conversion and data quality KPIs.
61 Provide 2nd-level support for critical PH applications; manage incident escalation with Global Service Desk and product teams.
61 Benchmark China digital trends (social commerce, super-apps, AI-enabled personalization) and propose pilots or enhancements to global platforms.

Minimum Required Education
61 Bachelor’s degree in Information Technology, Computer Science, Engineering, Business or related discipline.

Preferred Experience
61 3–5 years of progressive IT experience in FMCG industries.
61 Demonstrated success delivering ≥2 full-cycle digital or commercial projects (e-commerce, CRM, marketing automation, …).
61 Experience operating in matrix organizations with global platforms and local market requirements.

Preferred Certification:
61 PMI-PMP or PMI-ACP.
61 Certified Scrum Master (CSM/PSM) or SAFe Practitioner.
61 AWS or Azure Fundamentals.
61 ITIL Foundation.

Preferred Skills:
61 Business analysis